Refund policy

Returns, refunds and order support

For help with a Nest & Name order, email support@nestandname.com with your order number.

Made-to-order and personalized products

Our personalized products are made for your order. We do not offer change-of-mind returns or exchanges for these items, including a size selected incorrectly or spelling and personalization supplied incorrectly by the customer. Please review the product details, size chart and personalization before checkout. This does not affect your rights for faulty, incorrect or misdescribed goods, or other rights provided by applicable law.

Damaged, defective, incorrect or missing items

Please inspect your order on arrival and contact us as soon as possible, preferably within 15 days of delivery, so we can raise the issue promptly with our production partner. Include clear photos of the issue, the shipping label and packaging, plus a description of what went wrong. Keep the item and packaging while we review your claim. This requested reporting period does not limit statutory rights.

We will review the evidence and arrange an appropriate replacement, missing-item shipment or refund for a confirmed production or fulfillment problem. Do not send items back without contacting us first; we will provide instructions if a return is required. Our business correspondence address is not a return facility.

Changes and cancellations

Contact us immediately if you need to correct or cancel an order. We will check whether production has started. Changes and cancellations cannot be guaranteed after production begins.

Delivery problems

If tracking has not updated, a parcel is missing, or delivery information appears incorrect, contact us with your order number. We will investigate with the fulfillment partner and carrier. Please check your delivery address before placing an order.

Digital downloads

Digital items do not require shipping. If a download is missing, damaged or does not match its description, contact us for assistance and an appropriate remedy. Change-of-mind requests after delivery of a digital file are handled subject to applicable consumer rights; this policy does not exclude remedies required by law.

Approved refunds

Approved refunds are issued through the original payment method. We will notify you when a refund is processed; the time it takes to appear depends on your payment provider. Contact us if an expected refund has not arrived.